At Grmedia, we want you to be completely satisfied with your purchase. If you have any issues with your subscription, please contact us at [Bonjour@grmedia.fr](mailto:Bonjour@grmedia.fr) within 15 days of detecting the problem to request a refund.

**Eligibility for Refunds**

To be eligible for a refund, the following conditions must be met:

1. **Problem Detection:** You must notify us of the problem with your subscription within 15 days of detecting it. We may ask you to provide evidence of the issue, such as screenshots or error messages.

2. **Unused Services:** The subscription services must not have been fully utilized. We may deduct a prorated amount from your refund based on the portion of the subscription that has been used.

**Refund Process**

Once we receive your refund request and verify that it meets the eligibility criteria, we will process your refund within a reasonable timeframe. Refunds will be issued to the original payment method used for the purchase.

**Contact Us**

If you have any questions or concerns about our Refund and Returns Policy, please contact us at [Bonjour@grmedia.fr](mailto:Bonjour@grmedia.fr). We’re here to help!